:root{--color-bg:#f8fafc;--color-surface:#fff;--color-surface-2:#f1f5f9;--color-surface-3:#e8eef5;--color-border:#e2e8f0;--color-border-hover:#cbd5e1;--color-accent:#6366f1;--color-accent-soft:#6366f11a;--color-accent-glow:#6366f133;--color-pos:#16a34a;--color-pos-soft:#16a34a1f;--color-neg:#dc2626;--color-neg-soft:#dc26261f;--color-neu:#d97706;--color-neu-soft:#d977061f;--color-voz:#0284c7;--color-voz-soft:#0284c71f;--color-chat:#6366f1;--color-chat-soft:#6366f11f;--color-text:#0f172a;--color-text-muted:#64748b;--color-text-dim:#cbd5e1;--sidebar-bg:#1e293b;--sidebar-text:#cbd5e1;--sidebar-active:#fff;--sidebar-width:240px;--radius-xs:4px;--radius-sm:6px;--radius-md:8px;--radius-lg:12px;--radius-xl:20px;--shadow-card:0 1px 3px #00000014, 0 4px 16px #0000000a;--shadow-glow:0 0 0 3px #6366f126;--transition:.18s cubic-bezier(.4, 0, .2, 1);--font:"Inter", system-ui, -apple-system, sans-serif}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth;font-size:16px}body{font-family:var(--font);background:var(--color-bg);color:var(--color-text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;min-height:100vh;line-height:1.6}.app-layout{min-height:100vh;display:flex}.app-main{flex-direction:column;flex:1;min-width:0;display:flex}.app-content{flex:1;padding:28px 36px;overflow-y:auto}.sidebar{width:var(--sidebar-width);background:var(--sidebar-bg);flex-direction:column;flex-shrink:0;min-height:100vh;display:flex;position:sticky;top:0;overflow-y:auto}.sidebar-logo{border-bottom:1px solid #ffffff12;align-items:center;gap:10px;padding:22px 20px 18px;display:flex}.sidebar-logo-icon{font-size:1.35rem;line-height:1}.sidebar-logo-text{color:#f1f5f9;letter-spacing:-.01em;font-size:.9rem;font-weight:700}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:12px 10px;display:flex}.sidebar-item{border-radius:var(--radius-md);color:var(--sidebar-text);transition:background var(--transition), color var(--transition);align-items:center;gap:10px;padding:9px 12px;font-size:.875rem;font-weight:500;text-decoration:none;display:flex}.sidebar-item:hover{color:#f1f5f9;background:#ffffff12}.sidebar-item--active{color:var(--sidebar-active);background:#6366f138}.sidebar-item-icon{flex-shrink:0;font-size:1.05rem;line-height:1}.sidebar-item-label{white-space:nowrap}.sidebar-footer{border-top:1px solid #ffffff12;flex-direction:column;gap:2px;padding:14px 20px;display:flex}.sidebar-footer-brand{color:#475569;text-transform:uppercase;letter-spacing:.06em;font-size:.7rem;font-weight:600}.sidebar-footer-version{color:#334155;font-size:.7rem}.app-header{z-index:90;background:var(--color-surface);border-bottom:1px solid var(--color-border);flex-shrink:0;align-items:center;gap:24px;height:60px;padding:0 28px;display:flex;position:sticky;top:0;box-shadow:0 1px #0000000d}.header-section{align-items:center;gap:8px;display:flex}.header-label{text-transform:uppercase;letter-spacing:.07em;color:var(--color-text-muted);font-size:.72rem;font-weight:600}.header-select{font-family:var(--font);color:var(--color-text);background:var(--color-surface-2);border:1px solid var(--color-border);border-radius:var(--radius-sm);cursor:pointer;transition:border-color var(--transition);outline:none;padding:6px 10px;font-size:.875rem;font-weight:600}.header-select:focus{border-color:var(--color-accent)}.header-channel-tabs{background:var(--color-surface-2);border-radius:var(--radius-sm);gap:2px;padding:2px;display:flex}.channel-tab{border-radius:calc(var(--radius-sm) - 2px);color:var(--color-text-muted);transition:background var(--transition), color var(--transition);background:0 0;border:none;padding:5px 12px;font-size:.8rem;font-weight:600}.channel-tab--active{background:var(--color-surface);color:var(--color-accent);box-shadow:0 1px 3px #0000001a}.header-dates{align-items:center;gap:6px;display:flex}.header-date-input{font-family:var(--font);color:var(--color-text);background:var(--color-surface-2);border:1px solid var(--color-border);border-radius:var(--radius-sm);transition:border-color var(--transition);outline:none;padding:5px 8px;font-size:.8rem}.header-date-input:focus{border-color:var(--color-accent)}.header-date-sep{color:var(--color-text-muted);font-size:.75rem}.header-spacer{flex:1}.header-actions{align-items:center;gap:10px;display:flex}.header-btn{border-radius:var(--radius-sm);font-size:.82rem;font-weight:600;font-family:var(--font);color:var(--color-text-muted);background:var(--color-surface-2);border:1px solid var(--color-border);transition:all var(--transition);align-items:center;gap:6px;padding:7px 14px;display:inline-flex}.header-btn:hover{color:var(--color-text);border-color:var(--color-border-hover);background:var(--color-surface-3)}.header-btn--icon{padding:7px 10px;position:relative}.alert-badge{background:var(--color-neg);color:#fff;border-radius:99px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 4px;font-size:.65rem;font-weight:700;display:flex;position:absolute;top:-4px;right:-4px}.header-avatar{background:var(--color-accent);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:.875rem;font-weight:700;display:flex}#root{flex-direction:column;min-height:100vh;display:flex}a{color:inherit;text-decoration:none}button{cursor:pointer}.layout{flex-direction:column;min-height:100vh;display:flex}.topbar{z-index:100;-webkit-backdrop-filter:blur(16px);border-bottom:1px solid var(--color-border);background:#0d1117e0;align-items:center;gap:12px;height:62px;padding:0 28px;display:flex;position:sticky;top:0}.topbar-logo{background:linear-gradient(135deg, var(--color-accent), var(--color-voz));-webkit-text-fill-color:transparent;letter-spacing:-.02em;-webkit-background-clip:text;background-clip:text;font-size:1.05rem;font-weight:800}.topbar-sep{color:var(--color-text-dim);font-size:1.1rem}.topbar-title{color:var(--color-text-muted);font-size:.9rem}.topbar-nav{gap:4px;margin-left:auto;display:flex}.topbar-nav a{border-radius:var(--radius-md);color:var(--color-text-muted);transition:background var(--transition), color var(--transition);align-items:center;gap:6px;padding:6px 16px;font-size:.875rem;font-weight:500;display:inline-flex}.topbar-nav a:hover{background:var(--color-surface-2);color:var(--color-text)}.topbar-nav a.active{background:var(--color-accent-soft);color:var(--color-accent)}.page{flex:1;width:100%;max-width:1440px;margin:0 auto;padding:32px 28px}.page-header{margin-bottom:28px}.page-header h1{letter-spacing:-.035em;color:var(--color-text);font-size:1.65rem;font-weight:800}.page-header p{color:var(--color-text-muted);margin-top:4px;font-size:.9rem}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);transition:border-color var(--transition), box-shadow var(--transition);padding:24px}.card:hover{border-color:var(--color-border-hover)}.stat-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);transition:border-color var(--transition), transform var(--transition), box-shadow var(--transition);flex-direction:column;gap:8px;padding:22px 24px;display:flex;position:relative;overflow:hidden}.stat-card:before{content:"";opacity:0;height:2px;transition:opacity var(--transition);background:linear-gradient(90deg,#0000,#7c5dfa4d,#0000);position:absolute;top:0;left:0;right:0}.stat-card:hover{border-color:var(--color-border-hover);box-shadow:var(--shadow-card), var(--shadow-glow);transform:translateY(-3px)}.stat-card:hover:before{opacity:1}.stat-card__label{text-transform:uppercase;letter-spacing:.1em;color:var(--color-text-muted);font-size:.75rem;font-weight:600}.stat-card__value{letter-spacing:-.04em;color:var(--color-text);font-size:2.1rem;font-weight:800}.stat-card__sub{color:var(--color-text-dim);font-size:.78rem}.stat-card--accent{border-color:var(--color-accent-soft);background:linear-gradient(135deg, var(--color-surface), #7c5dfa0d)}.stat-card--accent .stat-card__value{background:linear-gradient(135deg, var(--color-accent), var(--color-voz));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text}.grid-4{grid-template-columns:repeat(4,1fr);gap:16px;display:grid}.grid-2{grid-template-columns:repeat(2,1fr);gap:16px;display:grid}@media (width<=1100px){.grid-4{grid-template-columns:repeat(2,1fr)}}@media (width<=640px){.grid-4,.grid-2{grid-template-columns:1fr}}.badge{letter-spacing:.04em;white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:3px 10px;font-size:.72rem;font-weight:700;display:inline-flex}.badge-dot{background:currentColor;border-radius:50%;flex-shrink:0;width:6px;height:6px}.badge--pos{background:var(--color-pos-soft);color:var(--color-pos)}.badge--neg{background:var(--color-neg-soft);color:var(--color-neg)}.badge--neu{background:var(--color-neu-soft);color:var(--color-neu)}.badge--voz{background:var(--color-voz-soft);color:var(--color-voz)}.badge--chat{background:var(--color-chat-soft);color:var(--color-chat)}.table-wrap{border-radius:var(--radius-lg);border:1px solid var(--color-border);box-shadow:var(--shadow-card);overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:.875rem}thead tr{background:var(--color-surface-2)}th{text-align:left;letter-spacing:.08em;text-transform:uppercase;color:var(--color-text-muted);white-space:nowrap;border-bottom:1px solid var(--color-border);padding:13px 16px;font-size:.7rem;font-weight:700}td{border-top:1px solid var(--color-border);vertical-align:middle;padding:14px 16px}tbody tr{transition:background var(--transition);cursor:pointer}tbody tr:hover{background:var(--color-surface-2)}.filters{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:20px;display:flex}.search-input,.filter-select{border-radius:var(--radius-md);background:var(--color-surface-2);border:1px solid var(--color-border);height:40px;color:var(--color-text);font-family:var(--font);transition:border-color var(--transition), box-shadow var(--transition);outline:none;padding:0 14px;font-size:.875rem}.search-input:focus,.filter-select:focus{border-color:var(--color-accent);box-shadow:0 0 0 3px var(--color-accent-soft)}.search-input{min-width:260px}.filter-select option{background:var(--color-surface-2);color:var(--color-text)}.pagination{justify-content:center;align-items:center;gap:6px;margin-top:24px;display:flex}.btn-page{border-radius:var(--radius-sm);border:1px solid var(--color-border);background:var(--color-surface);width:38px;height:38px;color:var(--color-text-muted);font-family:var(--font);transition:all var(--transition);justify-content:center;align-items:center;font-size:.875rem;font-weight:500;display:flex}.btn-page:hover:not(:disabled){border-color:var(--color-accent);color:var(--color-accent);background:var(--color-accent-soft)}.btn-page:disabled{opacity:.3;cursor:not-allowed}.btn-page.active{background:var(--color-accent);border-color:var(--color-accent);color:#fff;box-shadow:0 4px 12px #7c5dfa66}.transcript{flex-direction:column;gap:14px;display:flex}.bubble-row{align-items:flex-end;gap:10px;display:flex}.bubble-row--agente{flex-direction:row}.bubble-row--cliente{flex-direction:row-reverse}.bubble-avatar{letter-spacing:.02em;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:.7rem;font-weight:800;display:flex}.bubble-avatar--agente{background:var(--color-accent-soft);color:var(--color-accent)}.bubble-avatar--cliente{background:var(--color-voz-soft);color:var(--color-voz)}.bubble{border-radius:var(--radius-md);max-width:65%;padding:10px 15px;font-size:.875rem;line-height:1.55;animation:.2s bubblePop}.bubble--agente{background:var(--color-surface-2);border:1px solid var(--color-border);border-bottom-left-radius:var(--radius-xs)}.bubble--cliente{background:var(--color-accent-soft);border-bottom-right-radius:var(--radius-xs);border:1px solid #7c5dfa4d}.bubble-time{color:var(--color-text-dim);margin-top:4px;padding-left:4px;font-size:.68rem}@keyframes bubblePop{0%{opacity:0;transform:scale(.97)}to{opacity:1;transform:scale(1)}}.score-bar-wrap{align-items:center;gap:14px;display:flex}.score-bar{background:var(--color-surface-2);border-radius:999px;flex:1;height:10px;overflow:hidden}.score-bar__fill{border-radius:999px;height:100%;transition:width .8s cubic-bezier(.4,0,.2,1)}.score-bar__fill--high{background:linear-gradient(90deg, var(--color-pos), #56e39f)}.score-bar__fill--mid{background:linear-gradient(90deg, var(--color-neu), #f4a261)}.score-bar__fill--low{background:linear-gradient(90deg, var(--color-neg), #e5383b)}.score-num{text-align:right;letter-spacing:-.02em;min-width:42px;font-size:1.15rem;font-weight:800}.state-center{min-height:260px;color:var(--color-text-muted);flex-direction:column;justify-content:center;align-items:center;gap:14px;font-size:.9rem;display:flex}.spinner{border:3px solid var(--color-border);border-top-color:var(--color-accent);border-radius:50%;width:40px;height:40px;animation:.75s linear infinite spin}.dist-row{align-items:center;gap:10px;padding:4px 0;font-size:.875rem;display:flex}.dist-dot{border-radius:2px;flex-shrink:0;width:10px;height:10px}.dist-label{text-transform:capitalize;color:var(--color-text);flex:1}.dist-bar{background:var(--color-surface-2);border-radius:999px;width:120px;height:6px;overflow:hidden}.dist-fill{border-radius:999px;height:100%;transition:width .6s}.dist-pct{color:var(--color-text-muted);text-align:right;min-width:38px;font-size:.8rem}.dist-count{color:var(--color-text-dim);text-align:right;min-width:34px;font-size:.8rem}.section-title{text-transform:uppercase;letter-spacing:.1em;color:var(--color-text-muted);margin-bottom:14px;font-size:.72rem;font-weight:700}.meta-label{text-transform:uppercase;letter-spacing:.08em;color:var(--color-text-muted);margin-bottom:3px;font-size:.68rem}.meta-value{color:var(--color-text);font-size:.9rem;font-weight:600}.btn-back{color:var(--color-text-muted);font-family:var(--font);transition:color var(--transition);background:0 0;border:none;align-items:center;gap:6px;margin-bottom:20px;padding:6px 0;font-size:.875rem;font-weight:500;display:inline-flex}.btn-back:hover{color:var(--color-text)}@keyframes spin{to{transform:rotate(360deg)}}@keyframes fadeUp{0%{opacity:0;transform:translateY(14px)}to{opacity:1;transform:translateY(0)}}.fade-up{animation:.3s forwards fadeUp}